Who We Are

FitWel Custom Clothes is the pioneer and global leader in custom tailoring, with two Retail Locations in Los Angeles. FitWel has been in business since 1971, and has over 10,000 repeat customers, besides many new. Fitwel has been able to bring-in exclusive fabrics from some of the finest mills from Britain and Italy such as Ermenegildo Zegna, Ing Loro Piana, Holland & Sherry, Dormeuil and Thomas Mason. Our sales team travels across the United States, to make sure all products fit to your specifications. Put your trust in a traditional brick and mortar online retailer. If clothes do not fit to your specifics, FitWel will do its best to alter the clothes to your liking via our on-premise tailors

What Information Do We Collect?

The information we learn from customers helps us personalize and continually improve your shopping experience at FitWel.com. Any personal information you provide to us is maintained on secure servers and our internal systems. It is always your choice whether or not to provide personal information. Any information you provide will be treated with care, and subject to this Policy will not be used or disclosed in ways to which you have not consented.

Information You Provide

During your use of FitWel.com, such as registering for My Account and signing into your account, you may be asked to voluntarily provide personal information (such as your name, e-mail address, postal address, telephone number, credit card information, measurement details, etc.) for the purpose of facilitating communications with you or facilitating your use of FitWel Custom Clothes.com, including placing an order for custom made apparel, backing up your measurements online, signing up to receive the latest product releases, style advice, fashion tips, using the Refer a Friend feature, purchasing a Gift Certificate and receiving promotion codes. If you choose not to provide certain requested personal information, you will not be able to register as an FitWel customer or use certain features of the Website.

E-mail from FitWel Custom Clothes:

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mails from FitWel Custom Clothes.com if your computer supports such capabilities. If you do not wish to receive e-mail or other mail from FitWel, please simply click unsubscribe.

How We Use Your Information

We use the information that we collect about you to:

1. Process and fulfill your orders
2. Manage your Account
3. Administer the Website
4. Monitor customer online traffic patterns and site usage to help us develop and improve the design and usability of the site.
5. Protect the security or integrity of our website and our business
6. Notify you about enhancement to our services, such as recent updates to the Website, new services and special offers that may be of interest.

What About Cookies?

• Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as 1-Click purchasing,Recommended for You, personalized advertisements on other Web sites (e.g., Amazon Associates with content served by Fitwel.com and Web sites using Checkout by Fitwel payment service), and storage of items in your Shopping Cart between visits.
• The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of Fitwel essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Fitwel.com products and services that require you to Sign in.

Do We Share The Information We Receive?

We take your privacy very seriously and do not sell or rent your personal information to other marketers.

Disclosure to Authorizing Persons

If you use the website on behalf of another person or organization (such as your employer), FitWel Custom Clothes may provide your personal information to that authorizing person/organization. FitWel Custom Clothes has no control over the use of your personal information by the authorizing person/organization, and that use is not subject to this Policy. If you do not wish your personal information to be disclosed to the person/organization on whose behalf you use the website, you may not use the Website.

Law Enforcement and Legal Disclosure

FitWel Custom Clothes may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where FitWel Custom Clothes has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel. FitWel Custom Clothes has no control over, or liability for, those persons' use and disclosure of your personal information, and that use and disclosure is not subject to this Policy. With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is My Personal Information?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input online. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." We reveal only the last four digits of your credit card numbers when confirming an order. You can help us by also taking precautions to protect your personal data when you are using Internet. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What Options Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such FitWel Custom Clothes.com features as My Account, Gift Certificate, and Refer a Friend.

You can add or update certain information on pages such as those referenced in the My Account section, simply logging in with your email address and password. If you do not want to receive e-mail or other mail from us, please simply click "Unsubscribe" button in your email newsletter.

Children's Policy

FitWel Custom Clothes is very concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. If we discover that a visitor under the age of 13 has registered without parental consent, we will delete his or her registration information from our files as soon as possible.

Policy Update

We keep our privacy policy under regular review and we will place any updates in this webpage. This privacy policy was last updated on February 18, 2014.

Your Feedback

If you have any comments or questions about this Policy or your personal information, please send your comments by e-mail to info@fitwel.com